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Supervisor, Claims in Baton Rouge, LA at Confie

Date Posted: 4/28/2019

Job Snapshot

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Job Description

This position is responsible for the oversight of claims handling within a specific claim unit to ensure accuracy and consistency in the assignment of the claims process.

Essential Duties & Responsibilities


•         Responsible for management of day-to-day operations within a specific claims unit

•         Provides training and direction to claim representatives; Coaches and develops direct reports.

•         Maintains performance metrics for supervised staff

•         Ensures accuracy and consistency in the assignment of the claims process

•         Completes process and holistic audits.

•         Evaluates files for settlement authority

•         Oversees and direct claims according to organizational standards, procedures and guidelines.

•         Ensures the unit's work is completed accurately and in full compliance with all state statutes and regulations

Job Requirements

Qualifications and Education Requirements




  • 4 year degree or equivalent experience
  • 3 to 5 years claims management experience preferred


Preferred Skills


  • Knowledge of applicable industry regulatory requirements.

•         Ability to read, analyze and interpret general business periodicals, technical journals/procedures, and financial reports and data. 

•         Ability to write reports, business correspondence, and procedures. 

•         Ability to effectively present information and respond to questions from management, employees, clients, customers, and the general public.

•         Ability to define problems, collects data, establish facts, and draw valid conclusions. 

•         Ability to interpret an extensive variety of financial, legal and technical information.

•         Possess strong analytical and negotiation abilities.

•         Ability to work independently, think creatively and exercise strong, sound judgment.

•         Demonstrated strong interpersonal and communication skills, both verbal and written.

•         Possess strong orientation to customer service.

•         Possess good organizational and time management skills.

•         Ability to process high volumes of work while meeting deadlines.

•         Strong technical aptitude in regards to software applications such as the Microsoft Office Excel, Word, Outlook and PowerPoint.


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